Frequently Asked Questions (FAQ)
1. What makes Modern Threads different from other home textile brands?
Modern Threads offers a blend of contemporary design and traditional craftsmanship, ensuring each piece is luxurious, durable, and designed to elevate your living space. Our premium quality fabrics, combined with attention to detail, make us a go-to brand for discerning customers who seek sophistication and comfort in their home textiles.
2. What types of home textiles does Modern Threads offer?
We offer a wide range of luxury home textiles, including:
• Bedding (comforters, duvet covers, bed sheets, pillow covers)
• Curtains & Drapes
• Cushions & Throws
• Towels
• Table Linens (tablecloths, runners, placemats)
• Rugs & Mats
3. What materials are used in Modern Threads' products?
100% Microfiber for soft hand feel.
4. How do I care for my Modern Threads products?
To maintain the luxury quality of your textiles, follow the care instructions provided with each product:
• Wash in cold water on a gentle cycle for most fabrics.
• Use mild detergents and avoid bleach to preserve color and texture.
• Iron on low heat (for cotton and linen) or dry clean (for delicate fabrics like silk).
• Store textiles in a cool, dry place to maintain freshness.
5. Can I return or exchange my order?
Yes, we offer a 15-day return and exchange policy. If you're not satisfied with your
purchase, please contact our customer support team within 7 days of receiving your order. The product must be unused, unwashed, and in its original condition with all tags intact.
6. Do you offer international shipping?
Currently, we offer shipping within India. For international orders, please reach out to our customer service for special arrangements and details.
7. How do I place an order?
Placing an order is simple! Just browse through our collection on our website, add your desired items to the cart, and proceed to checkout. You can pay using various secure payment options, including credit/debit cards, net banking, UPI, and more.
8. What payment methods do you accept?
We accept the following payment methods:
• Credit/Debit Cards (Visa, Mastercard, etc.)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
9. How can I track my order:
Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order on the courier company's website.
10. Do you offer any discounts or promotions?
We offer seasonal sales, festive discounts, and special offers for our valued customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest promotions.
11. Are Modern Threads products eco-friendly?
We are committed to sustainability and offer eco-friendly options made from organic cotton, linen, and other sustainable materials. Our packaging is also recyclable, reflecting our commitment to protecting the environment.
12. How can I contact customer support?
You can reach our customer support team through the following:
• Email: info@modernthreads.com